Sorry about the problems. If you have not done so already, can you please contact our support team to assist you. They can be reached at email@example.com. Please include as much detail of exact steps taken, the firmware version on both controllers. If you did a firmware update on either or both controllers, what version did you upgrade from.
Also, if you could include a video of exactly what you are doing and the problem so we can see exactly what is happening, that would be very helpful.Please note, our system has a 7MB attachment limit, so if the file is large, a link to a private YouTube or Vimeo video would work as well.