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Kessler.... get someone to write your instruction manuals... pretty please?

Hi, just want to say that I think you really, truly need to do a better job with your instruction manuals. You do have some videos in your website, and you do include downloadable instructions, but between the pocket jib, the cineslider, the second shooter, and a ton of odds and ends that I have bought of Kesslers, I have to say that your instruction manual situation is pretty poor. Provide a product to someone who has no idea how to work it or put it together, and watch them. Every place they struggle to figure something out, add that to your instructions. It is a little baffling the info that you include, but even more baffling the information you do not include. I love you Kessler, but you really need to get your instructions on par with your products. IT SAVES YOU $$$ by providing great instructions.

Matthew Abourezk

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I agree with Matthew. Love the product, don't love the lack of written manuals. We shoot in the field a lot and may have some quirky question about a function - no access to wifi to view a video - and may not have enough time to WATCH at video at the moment. If we had a written manual, it could accompany us on the shoot. I also think browsing a written document for an answer is MUCH faster than having to watch a video.

Jim Shultz 0 votes