Sorry you encountered problems Jeremy. If you ever have problems, please contact our support team directly by opening a support ticket or emailing email@example.com, so it will open a ticket in our system and the proper support team members can assist you.
If I understand, it sounds like the issues are no longer occurring. If there is still a problem, please email Support, you can also copy my direct email as well (firstname.lastname@example.org).
If the issue is no longer happening, I would still like to review after your shoot, so we can try to determine what occurred, if you could please drop us an email, so we can open a ticket and work with you.